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Is Servant Leadership Good for Business?


In this edition of Global Leader Radio, we discuss the behaviors, benefits and beauty of Servant Leadership! Cathy Missildine and Ike Reighard joined host Alvin C. Miles to talk about the importance of investing in others and what we miss by not volunteering our time and efforts.

Cathy Missildine SPHR /Co-Founder, Chief Performance Officer,Intellectual Capital Consulting

Cathy Missildine has extensive experience in many areas of strategic Human Resources Management.  Cathy has worked closely with executives in the areas of performance, productivity, organizational metrics, training, employee and customer engagement, workforce planning, organizational design and strategic implementation.  Her past experience in operations and sales management in the technical, insurance and hospitality industries has given her a broad understanding of business issues and a solid foundation for building performance enhancing systems that support the business.

Cathy is a graduate from Kennesaw State University where she earned an MBA with an emphasis in Human Resource Management and Development.  She is also a member of the Society for Human Resources Management (SHRM) and holds their professional certification, Senior Professional in Human Resources (SPHR).

Cathy is currently serving as President-Elect for SHRM-Atlanta for 2012, taking over as President in 2013.

Cathy is serving as an adjunct Professor at Kennesaw State University and Emory University where she has taught the HR Certification course for over 10 years.  She teaches an online SHRM certification course as well as an in class version.  Cathy is a nationally recognized speaker addressing audiences from SHRM, ASTD, and AAHAM.

In May 1997, Cathy and her business partner Barbara Hughes started their own consulting firm, Intellectual Capital Consulting (ICC), specializing in profitability through human capital. Their corporate mission is as follows, “to increase performance through maximizing an organization’s human capital.”

ICC’s clients include: Intercontinental Hotels Group, Mizuno, Genuine Parts Company, Place Properties, Aon, IBM, Hampton Inn, United Way, Vulcan and Southern Company.

Cathy also serves on the Board of Directors for Samaritan House a non-profit organization helping homeless men and women return to the workforce.

Twitter: @cathymissildine

Contact Cathy: (770) 423-1022,


Dwight “Ike” Reighard /Senior Pastor, Piedmont Church & CEO, MUST Ministries

Ike Reighard is a man who has devoted his life to helping others transform ordinary living into an extraordinary life. Leaders from every field of endeavor have sought his counsel and wisdom. He is experienced in leading organizations through transitions and tough economic times in the private and corporate arenas.

Ike’s mission statement reflects his life’s work: Helping Others Exchange Ordinary Living for An Extraordinary Life. Ike loves to inspire and to help breathe life into others’ dreams.

Ike is the former Executive Vice President, Chief People Officer and originator of The Office of People and Culture for a financial service provider who achieved the distinction of becoming an employer of choice for four consecutive years. The company was selected and benchmarked by being included in FORTUNE Magazine’s list of the “100 Best Places to Work in America” by the Great Places to Work Institute of San Francisco, California. Over the four year span the company ranked as high as number fourteen on this most impressive list of America’s greatest workplaces. The enterprise was also selected as number one, or number two, for four straight years in the medium and large size categories as “The A+ Employers of Atlanta” by the Atlanta Business Chronicle. Under Ike’s leadership, this company was nominated and won the 2006 Turknett Leadership award for Leadership Character.

Ike has appeared in articles and news stories in The Wall Street Journal, Inc. Magazine, USA Today, The Atlanta Journal, The Atlanta Business Chronicle, Atlanta Magazine, Continental Inflight Magazine, HR Innovator, HR Executive, SHRM Magazine, Mortgage Banking Magazine, Workforce Management, National Public Radio, CNN, BBC, MSNBC, NBC Nightly News and others.

Among Ike’s numerous speaking engagements, he has had the privilege of speaking before the Georgia General Assembly and the United States Congress.

Ike is the author of Treasures From The Dark, Discovering Your North Star and Discovering Your North Star Journal. Contributing Author to Human Capital Management Strategies (part of Aspatore’s Inside the Mind Series. Ike has co-authored a daily inspirational book, Success Insights, with Zig Ziglar for Tyndale House Publishing. Release Date: September 2009. Daily Insights.

Twitter: @ikereighard

Contact Ike: (770) 427-9862,


Which Book Has Most Impacted Your Leadership Ability?



January Newsletter Article

Global Leader Radio™ Hosts a Panel Discussion on the Perception of Competence

On Tuesday December 4th, 2012, Alvin Miles, host of Global Leader Radio™ on Business RadioX®, was joined in-studio by Legacy Executive Benefits LLC’s David Harper and Denise Chisolm, and Your SweetSpot’s Dr. Kym Harris to talk about taking control of how others perceive our competence.

The panel agreed that the perception of competence should not be left to chance. During the discussion, the following seven items were discussed:

1. The perception of competence extends far beyond performance.

2. FEAR is wasteful.

3. It is important to raise your “relational” capital.

4. Giving AND seeking behavior-based feedback is critical to success.

5. Combining an executive MBA with a diverse professional background provides the confidence to take on new assignments outside your comfort zone.

6. To “manage your margin”- carve out time in your day to organize, prioritize & reflect.

7. Keeping the idea that “Wherever I go, I follow myself!” will help you present yourself the way you want to be thought of.

To learn more about the perception of competence and all of the featured guests, listen to the complete interview on the Global Leader Radio™ page for Business RadioX®.

Does Leadership Drive Quantifiable Results in the HCM Industry?

In this edition of Global Leader Radio, we learn why leadership is important to the largest provider of HR services in North America, Europe, Latin America and the Pacific Rim. ADP’s Joe Sullivan and Karen Bass joined host Alvin C. Miles to share their wisdom & insights to provide you with immediately applicable leadership advice.

Here are seven takeaways from our discussion:

  1. Behind every great leader is a great team!
  2. Only 57% of employees receive adequate coaching, yet 83% of CEOs identify talent management as their #1 most critical initiative!
  3. Make sure your LinkedIn profile is up to date and brand yourself correctly.
  4. Seeking feedback on your professional contributions will ultimately prove beneficial to your organization.
  5. Combining a unique EMBA experience with a diverse professional background provides the confidence to take on new assignments outside your comfort zone.
  6. Seek formal or informal mentors at high levels, peer levels, and subordinate levels.
  7. “Simplify, Innovate and Grow!”

Listen to Joe and Karen discuss these points, then add them to your leadership toolkit. Leadership IS a conversation!

Karen Bass / Executive in Training, Sales Leader, ADP

Karen is currently an Executive in Training Sales Leader at ADP. She has 23 years of sales and marketing experience.  Karen is also a Lean Six Sigma Black Belt, which lends itself to a unique analytical skill set that combines marketing and data analysis.   She has also worked for Xerox Corporation, Eastman Kodak Company and Pitney Bowes.  She is incorporated under the name Bass Business Solutions LLC., where she has served as a LSS business consultant.

Karen holds a Bachelor of Business Administration degree with an emphasis in Marketing from Georgia State University and an Executive MBA from Kennesaw State University’s, Coles College of Business in Kennesaw, GA.  Karen and husband Anthony are the proud parents to Anthony Jr., who is a senior at Shaw University in Raleigh, NC.  She is a member of the Atlanta Beltline Tax Allocation District Advisory Board. Karen also enjoys playing golf and tennis with family, friends and co-workers.

Contact Karen: (678) 733-2768,


Joe Sullivan / Division Vice President, ADP

Joe Sullivan, Division Vice President of Sales for ADP, is a Talent Management professional with 18 years experience in Human Capital Management. Joe is currently responsible for ADP’s global talent sales organization and unified suite of products including but not limited to Recruiting, Performance, Compensation, Succession and Learning technologies. Recently, Joe led ADP’s efforts to create, build, align and develop a worldwide sales organization and strategy that complimented and enhanced ADP’s position in the Talent/HCM market. These efforts have resulted in $10M sales growth over a 15-month period within ADP’s fast growing Talent market.

Joe’s prior positions and leadership experience includes Corporate Training, General Manager of Operations, small – mid size Acquisitions, and building ADP’s first Inside Sales Organization. These positions required four relocations across the United States. Joe is a graduate of Fairfield University’s Dolan School of Business and currently lives in Westwood, Massachusetts with his wife and three children.

Contact Joe: (617) 529-6751,


Which Book Has Most Impacted Your Leadership Ability?






A CEO’s View of Global Leadership!



In this edition of Global Leader Radio, we learn about family, professional and societal elements of global leadership from a CEO’s view! Host Alvin C. Miles interviewed Mark Wilson, CEO of eVerifile.  Mark provided a number of insights which you can add to your leadership toolkit. Lauren Wilson (Mark’s daughter) adds to the leadership conversation from her perspective as well!

Here are seven takeaways from our discussion:

  1. Begin with genuine care and concern for the people who depend upon your leadership.
  2. Embrace & learn from the experiences gained through failure to avoid repeating future mistakes.
  3. Align yourself with partners who have an innovative approach toward the market.
  4. Where ideas come from matters (external customers, company leaders, internal customers).
  5. The level of your self-awareness will prove critical to your success.
  6. Keep your family life as high a priority as your work/business life.
  7. Pursue life-long learning to continue expanding your horizons.

Listen to Mark explain each of these points and take notes, then share what you’ve learned. Leadership IS a conversation!



Mark Wilson/ President & CEO, eVerifile

Mark A. Wilson is the President and CEO of Atlanta-based eVerifile Inc., a privately held company specializing in delivering fast, web-powered workforce screening solutions and support systems for organizations across the globe. Wilson has over 25 years of experience in the business information services industry.

Wilson’s vision and leadership has earned a number of prestigious honors, including Ernst & Young’s Entrepreneur of the Year Award ® for 2010 and TiE Atlanta’s 2010 Entrepreneur of the Year. He serves on the Georgia Kaiser Permanente Executive Advisory Board, he is a member of the Board of Visitors for Emory University, he is a Director on the Board for Perceptis, Inc., The Edge Connection-an institute at Kennesaw State University, and the Entrepreneur in Residence at the MDBA Business Center, a program under Georgia Tech’s Enterprise Innovation Institute. Wilson is also a member of the Young Presidents’ Organization.


Contact Mark: (404) 585-4488,


Which Book Has Most Impacted Your Leadership Ability?



The Characteristics of Effective Leaders



In this edition of Global Leader Radio, we discuss effective leadership behaviors useful in both military and business organizations. Mike Quinlan and Holly Bass joined host Alvin C. Miles to provide several tips to help build your leadership acumen, even if you’re leading for the first time!

Here are a seven takeaways from our discussion:

  1. Treat your team to spontaneous and planned activities.
  2. Model & enjoy a balanced life.
  3. Set clear goals with measurable objectives.
  4. Empower your people “early”.
  5. “Live Ready” by being prepared in all areas of your life.
  6. Increase your passion and compartmentalize your emotions.
  7. Become a life-long learner.

Listen to Holly and Mike explain each of these points, take notes, then share what you’ve learned. Leadership IS a conversation!


Holly Bass / CEO, Cobb Travel & Tourism

Holly A. Bass became the CEO of Cobb Travel & Tourism in December 2010.  She is responsible for CT&T’s operations, including strategic planning, finance, sales and marketing.  Cobb Travel & Tourism is responsible for promoting and generating tourism, convention, trade show and sports development activity throughout Cobb County.

Previously, she was Chief Operating Officer for the Cobb Chamber of Commerce.   She joined the Chamber in 2000 and has served in many additional roles including Vice President of Membership and Operations and Marketing and Communications Director.

Very active in the community, Bass chaired the 2011 Gobble Jog for MUST Ministries.  She also is a member of the United Way of Cobb County Campaign Cabinet and the YWCA Tribute to Women Committee.

Bass was named a 40 Under 40 by Georgia Trend magazine in 2006.  In 2007 she received the prestigious YWCA of Northwest Georgia Women of Achievement Award, and in 2008 she was given the Up and Comers Award by the Atlanta Business Chronicle.  Most recently, she was named one of the 20 Under 40 in Cobb Life magazine.

Holly served as a Volunteer Probation Officer for Cobb County Superior Court for 13 years.  She graduated from the Regional Leadership Institute in 2011, is a 2000 graduate of Leadership Cobb and 2003 graduate of Honorary Commanders.

A native of Cobb County (GA), she is a graduate of the University of Georgia.

Contact Holly: (678) 303-2641,


Mike Quinlan / Principal, Henssler Financial

Retired U.S. Navy Cmdr. Michael S. Quinlan, CWS®, is a Principal at Henssler Financial, a financial consulting and money management firm with assets under advisement of more than $1.39 billion as of September 30, 2012. Henssler Financial, which includes federally registered investment advisers G.W. Henssler & Associates, Ltd. and Henssler Asset Management, LLC, is headquartered in Kennesaw, Ga., a suburb of Atlanta, with an additional office in Atlanta Perimeter area. Mr. Quinlan is responsible for ongoing business operations and for development and implementation of long-term strategies to ensure the growth of client relationships and development of employees.

Spearheading the firm’s business development initiatives, Mr. Quinlan establishes strategic partnerships with local companies and organization to offer Henssler’s suite of comprehensive financial services to their members and clients. He also directs and participates in acquisition and growth activities that are consistent with the company’s overall growth strategy.

Mike is a Certified Wealth Strategist® Professional. He graduated with honors from Kennesaw State University earning a Bachelor of Business
Administration in Finance.

Contact Mike: (404) 406-2210,


Which Book Has Most Impacted Your Leadership Ability?

Holly Bass:


Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life


Mike Quinlan:

Can Leadership Help Transform Your Dreams into Reality?

Alan Schaefer, Belinda Hernandez, Dean Trevelino, Alvin Miles


In this edition of Global Leader Radio, three global leaders join host Alvin C. Miles and provide advice on leveraging your “L.A. moments”,  taking a “leap of faith” and utilizing your personal leadership to transform your dreams into reality!

Belinda Hernandez/Sr. Director, CNN Newsource Sales & Affiliate Relations

Belinda Hernandez is an Emmy Award winning journalist who successfully transitioned to the business side of broadcasting four years ago.  She is part of a team that manages nearly 900 CNN affiliates nationwide in sales, contract negotiations and affiliate relations. Belinda is also a current student of the Kennesaw State University’s Executive MBA program, graduating in 2013.

Contact Belinda: (404) 475-9980,


Alan Schaefer/ Founder, Banding People Together

Alan Schaefer is an accomplished speaker, songwriter, recording artist, consultant and entrepreneur.  In addition to successfully building and selling an online media company, Alan has rocked U.S. servicemen and women in 15 countries (including Iraq) as the front man of the band Five Star Iris.  Some of his honors include performing at the Pentagon, winning the United Kingdom Songwriting Competition and performing the National Anthem on national television.  Alan earned a B.S. in Communications from Florida International University and has consulted for companies such as Best Buy and GMR marketing.

Contact Alan: (404) 257-5907,


Dean Trevelino/Founder, Trevelino/ Keller

Trevelino/Keller is a public relations, social media and brand communications firm focused on five practice areas — technology, b2business, greenworks, lifestyle and franchising. Selected nationally as a Best Places to Work firm and ranked nationally, the firm is sought after for its innovative programming and results-driven execution.

After 15 years with some of the best public relations firms in the world, including two stints with partner Genna Keller, Dean Trevelino set out to establish a great boutique firm in 2003, one recognized for strategic thinking and creative programming.

With an experience base of established and emerging brands including the likes of The Coca-Cola Company, Starbucks, EarthLink, Sara Lee Corporation, Verizon Wireless and Sun Microsystems, Dean and partner Genna Keller established the firm’s initial focus in Technology, Lifestyle and B2B.

“As a boutique agency, if we are really forward-thinking, we can get from point A to point B faster and more affordably than most. That’s the value proposition of a boutique: unencumbered decision-making and execution with enough internal resources to be exceedingly effective.”

Contact Dean : (404) 214-0722 x106,


Which Book Has Most Impacted Your Leadership Ability?


Belinda Hernandez:

The Five Dysfunctions of a Team


Alan Schaefer:

The Five Dysfunctions of a Team


Dean Trevelino: